Store Policy
- PLEASE READ THROUGH THE ENTIRE POLICY BEFORE YOU DECIDE TO SEND PAYMENT!
- By sending payment or a deposit you are agreeing that you have read the terms and conditions for sale and have accepted them.
- Neo’s Geckos reserves the right to refuse the sale and service of an animal to any customer over concern of improper care or prior abuse of other reptiles/ or breeders.
- All Deposits are 100% non refundable, Neo’s Geckos must be contacted through facebook messenger or email prior to any payment being sent.
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- Payment plans: 30 day payment plans are an option for purchases of $200 or more with a 40% non refundable deposit. This does not include the cost of shipping. The full payment is due by the end of the 30 day period, if not received or contacted prior to the expiration date then the sale will be void and you will be refunded your purchase aside from the 40% non refundable deposit. In the case of a void sale the purchase will be refunded within 72 hours. Failure to complete a payment plan with Neo’s Geckos will cause for negative feedback towards buyers and potential in eligibility for future plans.
- Shipping: Shipping is not included in the price of an animal unless stated otherwise in the description. There is no set price for shipping it is determined by your location with the price ranging from 30$ - 75$. Neo’s Geckos uses Shipyourreptiles shipping company for all its animal shipping purposes. Due to countless delays and shipping mishaps, Neo's Geckos is only shipping to FedEx hubs for pickup the next day. I know some people may find this to be an inconvenience, but I find it now to be the safest way to ship animals.
- We also offer local pickup, Neo’s Geckos can not deliver but if contacted can arrange for a pickup near Naples, FL area.
- Live arrival for all animals is guaranteed, However in the case of a DOA (Dead on Arrival) Neo’s Geckos must be contacted within 30 minutes of delivery time stamp on the shippers website. Photo and video proof must be provided within the 30 minute time period, with all evidence being sent either through facebook messenger or email.
- Neo’s Geckos is not responsible for the health or life of an animal after it has been in the care of its new owner for more than 24 hours. In the case of an animal perishing before the 24 hour period has passed then the buyer will need to provide the following information photos and video of the animal, a clear photo of the animals enclosure, the temperatures of the room that the animal was kept in, and the diet that was being fed to the animal. If a refund is necessary then the purchase will be refunded minus shipping and holding deposit costs. Neo’s geckos may request additional information for purposes that will delegate whether a refund is necessary.
- Tail drop is a natural phenomenon in crested geckos. No refund or discount will be provided for animals that drop their tail before, during or after shipment once a sale is initiated.
- For any purchase of an animal you must be 18 years of age or older, with proof of said age. no minors will be sold any animals.
- Lastly Neo’s Geckos understands that we are all human and there are sometimes unforeseen events that could happen in someone's life. If there is an issue with payment or something that is preventing you from finishing your purchase contact us and we can work out the best solution for both ends of the parties.
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